Verify your identity or payment info

For certain Google Business relationship activities, like sign-ups for Google products or services, transactions, or payment method changes, nosotros may need to verify your identity or ownership of the payment method used. We may ask for your:

  • Legal name
  • The name used on your Payments profile
  • Address
  • Date of birth

You might likewise need to provide us with:

  • An paradigm of your Authorities ID
  • Proof of address
  • An image of your payment method

Why we might inquire you to verify

  • To verify that your information is correct to access certain content.
  • To verify your identity to complete a transaction with Google.
  • We noticed unusual activity or transactions.
  • We need more information for legal or regulatory reasons.

Important: If we ask you to verify your account, any pending transactions are canceled. Pending charges on your bank statement disappear within 14 business days.

How we use your info

Google uses the info you provide to:

  • Verify your identity or payment method.
  • Protect you against fraud and abuse.
  • Meliorate verification services for Google products.

Your verified information, like your name and address, is stored with your Google Business relationship and you tin manage information technology at pay.google.com.

The information you submit is treated in accordance with the Google Privacy Policy and the Google Payments Privacy Notice where applicable.

How to submit documents

To verify your identity or payment method, use the link in the verification asking to find a list of accustomed documents and instructions. Make certain your documents:

  • Employ the same full proper name beyond all documentation you submit
  • Are current and not expired
  • Are clearly legible

Make sure any image you upload:

  • Is an image of a document and not annihilation else
  • Is readable
  • Is in color, not in black and white
  • Doesn't accept mistiness, glare, or dim lighting
  • Shows the full certificate with all four corners

Tip:

  • Make certain your proper noun, address, and payment info are upward to engagement at pay.google.com.
  • After you submit your documents, verification may accept a few days.

Can't find the email or course requesting to verify your identity?

  1. Go to pay.google.com.
  2. At the top, click Alerts Alert.
  3. Click Verify now.
  4. To verify your identity, follow the on-screen instructions.

Google Pay notifications

Fix verification issues

To resolve the result:

  • If y'all received an email or got an error bulletin, follow the instructions in the bulletin.
  • If you lot need help from our team to help resolve the issue, we'll contact you lot later on we review your information.

Failed verification

If you failed verification, you receive an email before long after the decision. To entreatment the decision, follow the instructions in the email.

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